Agile Service Management: Putting it all together

Agile Service Management: Putting it all together


Mr. Brian Flora, ITIL V3


PMIWDC Non-Member Rate

This page is from a past PMIWDC event.

If this is not what you were looking for, visit the M2D2 Monthly Downtown DC Meetings page to find out about upcoming events, or read more about why PMIWDC does not delete these pages.

Event Location

Department of Agriculture - WDC Cafeteria Conference Room (Wing 2 entrance)
12th and C Street SW
Washington, DC, 20250

Agenda and Cost:
  • 11:30 am: Networking begins
  • 12:00 – 1:00 pm: Program

Think Scrum is only for software development? Think again! Scrum is a lightweight framework for delivering valuable product to customers by empowering cross-functional, self-organizing teams. While Scrum is most often applied to software development, this presentation will explore how Scrum concepts can be applied to process improvement efforts.

Special Instructions: 

Event requires registration. 

Metro Accessible via Smithsonian Station.

Government ID or Photo ID is required to enter the facility.

PDUs Available: 
1.00 PDUs for Certified PMs

About the Speaker

Mr. Brian Flora, ITIL V3


As a pioneer in internet based commerce, Mr. Brian Flora began his career in IT by founding in 1995 while attending college at Drake University in Des Moines, Iowa.  As one of the first eCommerce retail businesses, Cyclepath sold bicycles and equipment online and shipped to a global customer base.

Mr. Flora later went on to work for other internet startups, including  As System Architect and eventual IT Director, he managed the delivery of 24x7 high availability mission critical IT services during GoDaddy’s phenomenal growth from 28 employees to over 2000 in less than 4 years.

In 2006, Mr. Flora co-founded Beyond20 and has since helped hundreds of organizations across industries and sectors manage complex infrastructure through effective processes.  He is a frequent columnist for CIO magazine as well as a popular speaker and blogger.

Mr. Flora is a certified ITIL V3 Expert, Certified Scrum Master, ISO/IEC 20000, and ISEB accredited Master ITSM Instructor.  He has trained hundreds of students in ITIL, ISO/IEC 20000 and ITSM and has a first time exam pass rate in excess of 99%.

About the M2D2 Monthly Downtown DC Meetings

PMIWDC holds a free monthly brown bag meeting at the US Department of Agriculture. These meetings are free, and open to the public, but preregistration is required.

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