Five Fool-Proof Techniques for Resolving Team Conflict
PMIWDC Non-Member Rate
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In a fast-paced and demanding work environment serious conflict between individuals, within teams, or across organizations rarely resolve themselves when ignored. Instead, they fester under the surface, only to pop up over the same or a new issue. In other words, when divisive conflict stays unresolved winners never learn, losers never forget, and the battle gets fought again. This churn can cost organizations a lot of money!
Immediate impacts can include missed deadlines, breakdowns in communication, work re-cycling, and distracted employees due to gossip, rumors, and sniping. Longer-term and more insidious impacts can include increased absenteeism, reduced collaboration, permanent factions or cliques, and lowered employee morale and engagement. In this session, attendees will receive worksheets for applying the key concepts presented, and they will have the opportunity to work in pairs to practice using several conflict resolution tools.
Register for the dinner meeting here.
8661 Leesburg Pike
Tysons, VA, 22182
About the Speakers
Ms. Terry is an accomplished human capital consultant with a 25+ year track record supporting executives and senior leaders in organizations and major capital projects around the globe. She provides expert advice to her clients in building sustainable organizational capability, talent retention, and coaching and developing leaders. Some of her current and past clients include: The International Communication Association, Shell, ExxonMobil, Chevron, Department of the Treasury, Dow Chemical, the American Academy of Family Physicians, Unanet, and the Department of Health & Human Services.
She is an authority on cross-cultural communication and teaming and has developed a methodology for preventing costly cross-cultural conflicts and communication breakdowns in the business environment. She guest lectures on Leadership Development, Conflict Resolution, and Organizational Behavior at several U.S. colleges and universities. She has a Master’s Degree in Organizational Behavior from the University of Kansas and a pre-doctoral study in Advanced Leadership Studies, from the University of Missouri. Her professional affiliations include: The Academy of Management, Women’s Professional & Educational Association, Small & Emerging Contractors Forum, National Association of Women Business Owners, the Project Management Institute.
About the PM Industry Insights
PM Industry Insights is PMIWDC's workshop series that addresses the practical aspects of Project Management.
These sessions are to provide you with insights on what is going on in the local industry so you can learn from it. This discussion-based session will include presentations on tools, industry panels, interviews with industry experts, workshops, etc. The target presenters will be individuals from PMO’s, university professors, consultants, etc.
Both PM Industry Insights and the monthly dinner meeting are worth 1 Professional Development Unit (PDU) each to certified PMPs. Continued certification as a PMP requires the accumulation of these valuable credits and we are pleased to offer this opportunity to obtain both the important training and the educational credit associated with it.