The Baldrige Criteria for Performance Excellence Framework

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Event Date
Start At : Tuesday, April 19, 2011 - 5:30pm
End At : Tuesday, April 19, 2011 - 6:30pm

The Baldrige Criteria for Performance Excellence Framework


Steve Bonk


PM Tools is always free of charge, and registration is not required.


Every third Tuesday of each month, at 5:30,
Immediately before the Fairview Park Dinner meeting.


New Location!

Fairview Park Marriott
3111 Fairview Park Drive
Falls Church, Virginia 22042

About the Program

The Malcolm Baldrige Performance Excellence Award is the first and only Presidential Award for performance excellence. But the Baldrige criteria are also an integrated framework for managing an organization, and are used in thousands of organizations of all sizes. They can help an organization align resources; improve communication, productivity, and effectiveness; and achieve strategic goals.

The presentation will cover the proven improvement and innovation framework for an organization in an integrated approach to management areas:

  • Leadership
  • Strategic planning
  • Customer focus
  • Measurement, analysis, and knowledge management
  • Workforce focus
  • Process management
  • Results

This helps organizations evaluate performance, assess where improvements and innovation are most needed, and get results to effectively meet their missions and achieve their visions. The variations of the criteria for the health care industry and education, and the recent expansion into the not-for-profit and Government sectors will also be discussed, as well as the Quality Award programs for the States of Maryland and Virginia / District of Columbia.

About the Speaker

Steve Bonk

Steve Bonk has over 30 years experience in IT program management and engineering and is a principal consultant with BAE Systems conducting technology modernization in the Department of Homeland Security. He holds a BS and MS in Electrical Engineering from the Pennsylvania State University (High Honors) and the University of Massachusetts Lowell, an MBA from Virginia Tech, and a Post Masters Graduate Certificate in IT and Telecommunications from Johns Hopkins. He is a Project Management Professional (PMP), Stanford Certified Project Manager (SCPM), and is a Registered Professional Engineer (P.E.).

He contributed to the current and prior editions of the: Project Management Body Of Knowledge (PMBOK), the Organizational Project Management Maturity Model (OPM3), the Standard for Program Management, the Standard for Portfolio Management, and the upcoming Standard for Project Estimation and the second edition of the Standard for Project Scheduling.

Steve is a senior member of the IEEE. He was Chairman of the Committee on Transportation and Aerospace Policy, and the 2006 Congressional Fellow serving as a science and technology advisor to the US Congress. He frequently represents the IEEE in the Congressional Research and Development Caucus. He conducts college engineering and technology accreditations as an ABET (formerly the Accreditation Board for Engineering and Technology) Program Evaluator and is a member of the Penn State Engineering Industry Advisory Committee.

He is a senior examiner and team leader for the Malcolm Baldrige Performance Excellence Award, served multiple years as a member of the board of examiners for the U.S. Senate Productivity Award, and the Maryland State Quality Awards. He is a member of the Government Accountability Office’s (GAO) external technology cost and schedule best practices expert advisory group. He has taught college courses in project, acquisition, and risk management at Washington Adventist University.


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