Having Difficult Conversations

Having Difficult Conversations


Colleen McGraw, PMP

Project Manager
Consultant and Performance Coach

PMIWDC Non-Member Rate

This page is from a past PMIWDC event.

If this is not what you were looking for, visit the M2D2 Monthly Downtown DC Meetings page to find out about upcoming events, or read more about why PMIWDC does not delete these pages.

Event Location

Department of Agriculture - WDC Cafeteria Conference Room (Wing 2 entrance)
12th and C Street SW
Washington, DC, 20250

Agenda and Cost:
  • 11:30 am: Networking begins
  • 12:00 – 1:00 pm: Program

These are the discussions we all dread. Delivering bad news, dealing with inappropriate team member behavior, and addressing conflict and misinformation can be stressful and distracting. But as project managers, these difficult conversations come with the job - and how we manage these encounters contributes to the overall success of our projects.

When handled calmly and respectfully, even the most challenging situations can be successfully overcome. This presentation will examine how to approach these discussions and provide tips and techniques for the next time you are faced with a difficult conversation.

Special Instructions: 

Event requires registration. 

Metro Accessible via Smithsonian Station.

Government ID or Photo ID is required to enter the facility.

PDUs Available: 
1.00 PDUs for Certified PMs

About the Speaker

Colleen McGraw, PMP

Consultant and Performance Coach
Project Manager

Colleen A. McGraw, PMP, is a project management consultant and performance coach. Her project management career has spanned commercial, non-profit, military, and civilian customers, and has included management of financial, construction, asset management, IT infrastructure, and software development projects. She has also established and managed several PMOs. She provides project and program management, strategic planning, performance improvement, and career coaching services. As an advocate of project management as a profession, she particularly enjoys coaching and mentoring project managers, and is a frequent speaker and trainer in project management topics.

Colleen McGraw, PMP

Rich and meaningful communication can do more than report status – it can smooth resistance, improve decision making, and build trust among stakeholders. But a basic communication plan – who, what, when – is not always enough. This presentation will discuss how to develop a communications strategy designed around a strong project narrative and disciplined messaging, and how to execute the strategy to improve stakeholder relationships and drive successful project outcomes.

About the M2D2 Monthly Downtown DC Meetings

PMIWDC holds a free monthly brown bag meeting at the US Department of Agriculture. These meetings are free, and open to the public, but preregistration is required.

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