Identifying Useful Metrics

Identifying Useful Metrics


Marguerite Shapalis

Quality Manager

PMIWDC Non-Member Rate

This page is from a past PMIWDC event.

If this is not what you were looking for, visit the Fair Lakes Luncheons page to find out about upcoming events, or read more about why PMIWDC does not delete these pages.

Event Location

Avaya Government Solutions, Jesse Brown Conference Room
12730 Fair Lakes Circle
Fairfax, VA, 22033

Agenda and Cost:

11:30 am: Check in and Networking
12:00 pm: Presentation
12:45 pm: Q&A
1:00 pm: Meeting Concludes

Membership in PMI is not required and there is no charge for attending this event, but preregistration is required.

About the Program

This session will address how to identify, plan, collect and analyze metrics to measure performance and guide continual improvement efforts and will help attendees understand how to establish and maintain the linkage between business goals, objectives, performance indicators and controllable factors.

Special Instructions: 

If you have any questions, please contact

PDUs Available: 
1.00 PDUs for Certified PMs

About the Speaker

Marguerite Shapalis

Quality Manager

Ms. Marguerite Shapalis is the Quality Manager for the Government Solutions Group of Camber Corporation (formerly PEC Solutions, Nortel Government Solutions and Avaya Government Solutions). She has spent the last 14 years as a quality / process improvement manager responsible for the management of Camber’s Quality Assurance program to ensure quality deliverables and high customer satisfaction for their government clients.

During this time Ms. Shapalis has successfully prepared the organization for multiple CMMI Maturity Level 3 appraisals, as well as ISO 9001 and ISO 20000 certifications. She oversees and ensures organizational compliance to these best practice standards through a comprehensive program of process audits, metrics analysis and training. Ms. Shapalis is also a trained Black Belt and has led several Lean Six Sigma projects to streamline various business processes. Prior to her quality work, Marguerite was a marketing communications manager, writer and trainer for a variety of commercial organizations throughout the Northeast.

About the Fair Lakes Luncheons

PMIWDC's free monthly brown bag luncheons in Fair Lakes Virginia.

PMI Membership is not required, nor is preregistration. This forum provides local education, networking and the opportunity for certified program managers to earn continuing education credits (PDUs).

If you have any questions, please contact

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