Agile ITIL

Agile ITIL

Applying Scrum concepts to Service Improvement Projects


Mr. Brian Flora, ITIL V3


PMIWDC Non-Member Rate

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Think Scrum is only for software development? Think again! Scrum is a lightweight framework for delivering valuable product to customers by empowering cross-functional, self-organizing teams. While Scrum is most often applied to software development, this workshop will explore how Scrum concepts can be applied to ITIL based service and process improvement efforts. The “Information Technology Infrastructure Library” (ITIL®), a set of volumes originally compiled in Great Britain in the 1980’s describing Best Practices for IT. Now in its fourth iteration (2011), ITIL focuses on provision of “services” rather than technologies. The focus on the design, development, deployment, support, and ongoing improvement of IT services based on business needs strikes at the very heart of ITIL, and at the core responsibilities within IT as a profession. Key Objectives:
  • Gain a high level understanding of ITIL and Scrum
  • Review the ITIL Service Lifecycle as it relates to the development, deployment, support, and improvement of IT Services
  • Examine the structure of an ITIL implementation project
  • Discuss the need to balance competing (and often opposing) objectives
  • Explore techniques for selecting and prioritizing improvement opportunities
Event Location

Fairview Park Marriott
3111 Fairview Park Drive
Falls Church, VA, 22042

Agenda and Cost:


Immediately before the Chapter Dinner Meeting. at 5:30pm.
Special Instructions

Preregistration is required at this PM Tools session. To ensure adequate space for our guests, we began requiring preregistration and a small fee for PM Tools in October 2011.

PDUs Available: 
1.00 PDUs for Certified PMs
Presentation Archive: 
Presentation Slides: Agile ITIL

About the Speakers

Mr. Brian Flora, ITIL V3


As a pioneer in internet based commerce, Mr. Brian Flora began his career in IT by founding in 1995 while attending college at Drake University in Des Moines, Iowa.  As one of the first eCommerce retail businesses, Cyclepath sold bicycles and equipment online and shipped to a global customer base.

Mr. Flora later went on to work for other internet startups, including  As System Architect and eventual IT Director, he managed the delivery of 24x7 high availability mission critical IT services during GoDaddy’s phenomenal growth from 28 employees to over 2000 in less than 4 years.

In 2006, Mr. Flora co-founded Beyond20 and has since helped hundreds of organizations across industries and sectors manage complex infrastructure through effective processes.  He is a frequent columnist for CIO magazine as well as a popular speaker and blogger.

Mr. Flora is a certified ITIL V3 Expert, Certified Scrum Master, ISO/IEC 20000, and ISEB accredited Master ITSM Instructor.  He has trained hundreds of students in ITIL, ISO/IEC 20000 and ITSM and has a first time exam pass rate in excess of 99%.

About the PM Industry Insights

PM Industry Insights is PMIWDC's workshop series that addresses the practical aspects of Project Management.

These sessions are to provide you with insights on what is going on in the local industry so you can learn from it. This discussion-based session will include presentations on tools, industry panels, interviews with industry experts, workshops, etc. The target presenters will be individuals from PMO’s, university professors, consultants, etc. 

Both PM Industry Insights and the monthly dinner meeting are worth 1 Professional Development Unit (PDU) each to certified PMPs. Continued certification as a PMP requires the accumulation of these valuable credits and we are pleased to offer this opportunity to obtain both the important training and the educational credit associated with it.

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