PM Tools Workshop: The Secrets of Great Customer Service

PM Tools Workshop: The Secrets of Great Customer Service


Gregg A. Hawrylko

Chief Strategist
Hewlett Packard Enterprise Services

PMIWDC Non-Member Rate

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If this is not what you were looking for, visit the PM Industry Insights page to find out about upcoming events, or read more about why PMIWDC does not delete these pages.


About the Presentation

Why is customer service so important in today’s marketplace? Superior customer service can result in:
  • Increased business and greater customer diversity
  • Improved perception of you and your business
  • Gaining an advantage over competitors with similar offerings
  • More satisfied customers and increased job satisfaction for your staff
  • Repeat business, customer loyalty, and a desire to work with you again
Customer service is more art than science. Through simple messages and examples, this presentation examines the secrets to delivering great customer service, and how to create good feelings about working with you and/or your team. Customers pay our salaries and make our jobs possible – learn how to keep them happy and keep them coming back.
Event Location

Fairview Park Marriott
3111 Fairview Park Drive
Falls Church, VA, 22042

Agenda and Cost:


Immediately before the Fairview Park Dinner meeting. at 5:30pm.
Special Instructions

Preregistration is required at this PM Tools session. To ensure adequate space for our guests, we began requiring preregistration and a small fee for PM Tools in October 2011.

PDUs Available: 
1.00 PDUs for Certified PMs

About the Speakers

Gregg A. Hawrylko

Hewlett Packard Enterprise Services
Chief Strategist

Gregg A. Hawrylko is Chief Strategist for the Homeland Security Segment of Hewlett Packard Enterprise Services. Mr. Hawrylko joined HP in January 2011 and focuses on meeting the information technology needs of key DHS customers.

Prior to HP, Mr. Hawrylko was a Vice President for Unisys Federal Systems for three years, specializing in the homeland security market.  He previously worked for the Transportation Security Administration as an IT executive for nearly six years, rising to the position of Deputy CIO in 2005. He directed an IT workforce of 130 government personnel and more than 600 contractors responsible for network infrastructure, operations and maintenance, applications development, desktop support, communications, and information security.

Earlier in his career, Mr. Hawrylko spent several years as technical project manager in the Search Applications division of America Online. He also served in the public sector as an applications developer and program analyst with the U.S. Secret Service.

Mr. Hawrylko earned his Bachelor’s degree from the University of Virginia in Economics and Computer Science, and his Juris Doctor from the George Mason University School of Law. He is also a Distinguished Graduate of the Advanced Management Program at the National Defense University in Washington, DC.  He lives with his wife Debra and their two children in Arlington, Virginia.

About the PM Industry Insights

PM Industry Insights is PMIWDC's workshop series that addresses the practical aspects of Project Management.

These sessions are to provide you with insights on what is going on in the local industry so you can learn from it. This discussion-based session will include presentations on tools, industry panels, interviews with industry experts, workshops, etc. The target presenters will be individuals from PMO’s, university professors, consultants, etc. 

Both PM Industry Insights and the monthly dinner meeting are worth 1 Professional Development Unit (PDU) each to certified PMPs. Continued certification as a PMP requires the accumulation of these valuable credits and we are pleased to offer this opportunity to obtain both the important training and the educational credit associated with it.

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