Business Process Identification: Using BPI to Ensure Successful Engagements and Pinpoint New Opportunities

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Event Date
Start At : Monday, March 21, 2011 - 11:30am
End At : Monday, March 21, 2011 - 10:00pm

Business Process Identification: Using BPI to Ensure Successful Engagements and Pinpoint New Opportunities


Keith Conrad

Registration and Cost

The M2D2 Event is free of charge and open to all interested PMs. Preregistration is required.


Monday, March 21, 2011, 11:30am to 1:00pm


Department of Agriculture
12th and Independence Ave, S.W.
Cafeteria Conference Room
Washington, DC
(Driving Directions)

Metro Accessible via Smithsonian Station

Photo ID is required to enter the facility

About the Program

Business Process Identification: Using BPI to Ensure Successful Engagements and Pinpoint New Opportunities

Objective: To offer proven strategies and techniques for conducting qualitative, consistent, defensible and, above all, actionable BPI for public or private organizations.

Summary: For almost a decade, improving business process management (BPM) has been a top priority for both public and private organizations. Today’s economic challenges have given business executives an even greater sense of urgency. Regardless of the type or scope of a business improvement initiative, one inescapable fact remains; to succeed, decision-makers need to understand how their business actually works. Factors such as staff turnover and technical progress generally assure that organizations rarely operate exactly as outlined in a 30-page policy or a 10 year old workflow. 

BPI is an initial step in measuring business metrics, or key performance indicators (KPIs) that add specific process or organizational context to business process (BP) decision-making. Organizations are recognizing the unique benefits derived from enterprise-wide BPI. Connecticut based Gartner, Inc. claims that by simply making the current-state handoffs, timing and responsibilities explicit, business leaders should expect productivity improvements of more than 12 percent.

To do that, organizations must first clear two historically high hurdles: budgets and stakeholder buy-in. Both are absolutely critical in order to assure timely, relevant analysis and successful adoption of the outcomes. Even in today’s challenging business climate, a BP initiative with demonstrable results and a solid ROI will get funded. Demonstrable results however, depend almost entirely on identifying the right stakeholders and obtaining their committed buy-in.

About the Speaker

Keith Conrad

Keith Conrad possesses 29 years of business and technical consulting experience providing support to management and technical staff. Keith specializes in solving management issues related to compliance with federal laws, regulations, and procedures. He has led numerous enterprise product planning, acquisition, selection, implementation, and business process management efforts for government agencies, Fortune 500 companies, and some of the nation’s largest law firms.
Keith is a senior consult with Chevo Consulting, LLC in Rockville, Maryland.

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