PMIWDC

First Session: 11:00am ET to 1:15pm ET -  Online Preregistration

Second Session: 9:00pm ET to 11:15pm ET -  Online Preregistration

All times are USA Eastern Daylight Time (EDT) -0400 UTC

Change Management
There is no other subject more filled with hype and myth than that of Change Management.

People state that we resist change ... and yet we get married.
People state that resistance is bad ... and yet it's what protects us from bad ideas.
People consider the question "why should I change?" almost as a form of insubordination... and yet it's what enables us to decide when change is necessary.
People state that we must "change or die!"... and ignore the equally true statement, "change and die!"

Here's the Challenge:
We're faced with two conflicting situations.

a) We must implement all change that is necessary and,
b) We must resist all change that isn't.

These are both obviously true and therefore pose a paradox and a serious challenge;

a) How can we get people to embrace the change that is necessary?
b) How can we create an environment that allows rational resistance?

The presentation examines the tools available to organizations to help them achieve what at first glance appears as an unsolvable conundrum.

Details:
The presentation is interactive, thought provoking and guaranteed to generate good, deep, discussion about how change is, and should be, implemented in an organization.

• An interactive discussion about change itself
• A presentation of the Virginia Satir Change process model, which consists of the following concepts:
  1. Status Quo - What happens before the change takes place.
  2. Foreign Element - The event that initiates the change process.
  3. Resistance - Exactly WHY do people resist?
  4. Denial - What it is, and what you can do about it.
  5. Chaos - The beginning of the learning curve.
  6. Integration - Exactly how we regain competence.
  7. New Status Quo - The reinstatement of the Status Quo.
• An interactive exercise to demonstrate the validity of the model
• Examples of applying the model in a work environment

'Is a change being proposed appropriate for an organization?'

Summary of Key Concepts & Benefits:
Change is NOT an isolated event. It is a repeatable process which plays out over time. Understanding how the change process works enables organizations to manage change implementation projects smoother, more effectively and efficiently.
The participants will learn, and utilize, the following concepts;

1. Change is not an event, it is a process that takes time and has distinct stages.
2. A certain amount of 'resistance to change' is crucial to ANY organization. There is far too much change possible for us to embrace every change available. And, organizations MUST foster an environment that permits rational resistance to change, in order to intelligently select the most appropriate changes available.
3. People do not really 'resist' change, they resist being changed and they resist uncertainty. The goal of management is to entice people to change when appropriate, AND to plan the change as effectively as possible to minimize the uncertainty.
4. If people are 'resisting' change, it is because they do not believe it is necessary. In other words, not enough of the right form of communication has taken place.
5. The overriding importance and value of clear, constant, honest communications.

The prime objective is to offer a deep, rich, understanding of the Change Process to the participants, which if embraced, enables organizations to incorporate a reality based Change Methodology into their management practices.

Peter is a speaker/writer/consultant on the issues relating to the Rational Assimilation of the Future. 

He has published hundreds of articles on topics ranging from Problem Solving, Creativity and Change to the impact of technology on areas such as privacy, security and business. His articles have appeared in The Washington Post, The Wall Street Journal, The Futurist and Scientific American. 

Having spoken in more than 34 countries he is recognized worldwide as an exciting and engaging speaker. His audiences have included the World Economic Forum, The World Bank and The Bank for International Settlements.  His presentations use humor to challenge the myths surrounding our understanding of the Change process and the benefits of technology. His talks are suitable to both staff and upper management. 

His single-minded objective, despite the global nature of some of the issues, is always to provide actionable solutions and new avenues of approach to seemingly intractable problems.  His presentations and workshops are highly interactive, fun, irreverent to mistaken ideas and most distinctively - provocative. 

His work forces you to think differently about things you thought you were already sure you knew. In May, 2001 he was honored by CIPS for his work in Y2K and was recently appointed as an Associate Director of The Global Future Forum a Unisys Corporation initiative.

Leonard P. Bosman is the President & CEO of Tango Asia Ltd. and VP Corporate Real Estate for Tango MC in the US providing all facets of Integrated Workplace Management System (IWMS) solutions, focused on site selection, portfolio management, lease administration, transaction management, project and development management, facility management, and strategic occupancy management.  With over 20 years of experience in the corporate real estate sector, Mr. Bosman is leading the focused efforts in Canada, US and Hong Kong S.A.R. and has served over 300 global customers across various industry verticals.