July Fair Lakes Luncheon - Carolyn Hennings - "ITIL and Project Management"
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"ITIL and Project Management"
featuring
Carolyn Hennings
Location and Cost
Nortel Government Solutions12730 Fair Lakes Circle, Fairfax, VA 22033
Tuesday, July 7, 2009
11:30 am: Check in and
Networking
12:00 pm: Presentation
12:45 pm: Q&A
1:00 pm: Meeting Concludes
Membership in PMI is not required, nor is preregistration. This forum provides local education, networking and the opportunity for certified program managers to earn continuing education credits (PDUs).
If you have any questions, please contact fairlakes@pmiwdc.org
About the Presentation
ITIL and Project Management
Project managers leading IT projects will benefit from a basic knowledge of IT service management concepts. The IT Infrastructure Library (ITIL) describes best practices for the ongoing operations of IT systems. This presentation
- Compares the IT service lifecycle with the project lifecycle
- Examines service management processes associated with the implementation of a new service
- Provides an overview of service management processes used for the ongoing management of the implemented service
This information assists the project manager to identify and plan for deliverables needed by the IT operations organization that will be managing the result of the IT project.
About the Speaker
Ms. Carolyn Hennings
Carolyn M. Hennings has over 18 years experience helping IT Organizations understand and advance their operational project management processes. In utility, consulting, technology, and internet companies, she has focused on how things work in IT. Through this experience and her research into both Project Management and IT best practices, Ms. Hennings provides guidance to organizations interested in providing IT services in effective and efficient ways.
Carolyn Hennings has maintained her Project Management Professional (PMP®) Certification since 2005 and achieved the ITIL® Service Manager certification in 2008.
Future Meetings
Want to be a Speaker at the
Fair Lakes Luncheons?
Contact Russell Sandidge at FairLakes@pmiwdc.org.
